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Wensum Pools Ltd Delivery Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery to addresses in the United Kingdom.

Any shipments outside the UK are not currently available at this time.

Delivery Time

An estimated delivery time will be provided once your order is placed. Delivery times are estimates and start from the date of shipping, rather than the date of order. Delivery times should be used as a guide and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and go to the checkout page. Shipping charges will be displayed at the checkout screen.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges at the checkout.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at or call 01328 838834.


If you have any questions about delivery, shipping, or your order, please contact or call 01328 838834.

Download the 2021 Wensum Pools Brochure

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Registered in the UK 01298562
VAT Number 287 8068 06